FTF256: Handling chat like a pro

Hey, thanks for tuning in today. I just wrapped up a webinar for a long-time client — an organization that delivers live, critical, and completely anonymous support via webinars.

That’s right. No faces. No names. Just silence... and a flurry of comments in the chat.

So how do you respond when the comments start rolling in — especially when the stakes are high and the people on the other side might be feeling overwhelmed, unseen, or unheard?

Today, I share the 4 archetypes I’ve created to explain the choices we have when responding to chat — in real-time, whether you're on a livestream, hosting a masterclass, or even navigating in-person Q&A.

🌀 The Fog – You miss the moment
👀 The Birdwatcher – You see it, let it fly
👂 The Listener – You acknowledge, but don’t fix
🗺 The Guide – You go there, with intention

We also talk:

• When verbatim responses can be powerful
• The risk of paraphrasing (and how to check in)
• Why sometimes, the most generous thing is to not engage
• How time and engagement form a decision-making matrix when you’re live

If you ever find yourself juggling incoming comments with a tight run sheet, this one’s for you.

Let me know which archetype you default to — and if you’ve found any hacks for managing emotional or high-stakes chat in live sessions.

Speak tomorrow!

Every day in 2025, Leanne is podcasting on her new show, Leanne on Demand.
Tune in over here!

(Otherwise, enjoy the back catalogue of First Time Facilitator episodes).